State Personnel Board

2019 -2024 Strategic Plan

Vision:  A responsive and professional civil service workforce that provides premier service to the people of California.

Mission: To create a civil service system that empowers California to become an employer of choice.

Core Values:

Integrity - We exist to oversee a merit-based employment system and fair disciplinary practices.

Innovation - We pursue opportunities to improve our business processes.

Service - We strive to recognize and be responsive to our stakeholders’ needs.

Communication - We seek to provide clear and consistent guidance to departments.

Human Resources - We value our employees and endeavor to recruit, engage, develop, reward, and retain them.

Goal A – Reserve the Integrity of the Merit System 

Objectives/Strategies:

Impartially and expeditiously resolve appeals from disciplinary actions; merit-related examination and appointment matters; personal services contract challenges; requests to file charges against state employees; whistleblower retaliation and disability discrimination complaints.

Ensure the integrity of the merit system through regular compliance reviews and implementation of corrective action to remedy noncompliance.

Promptly and thoroughly investigate suspected merit system violations implement corrective action to remedy noncompliance.

Implement effective approaches to address areas of noncompliance and egregious areas of abuse.

Goal B – Create a Nimble and Evolving Civil Service System

Objectives/Strategies:

Enhance effectiveness of the civil service system through staff and stakeholder engagement.

Innovate the hiring process by amending laws and simplifying rules to implement efficiencies.

Redesign the classification system to reduce and broaden classes to align with private sector jobs.

Goal C – Build a Dynamic and Responsive Organization

Objectives/Strategies:

Engage and empower staff through communication, training, and recognition.

Operational excellence through optimized processes, products, and services.

Optimize the use of resources through budget monitoring, leveraging IT solutions, and performance and risk management.

Goal A – Preserve the Integrity of the Merit System

Outcome:  Hiring is fair and impartial.  Discipline is fair.

Key Performance Indicator:  Stakeholder feedback. Appeal and compliance review statistics.

Goal B – Create a Nimble and Evolving Civil Service System

Outcome:  A streamlined civil service system.

Key Performance Indicator:  Efficient and effective utilization of resources.

Goal C – Build a Dynamic and Responsive Organization

Outcome:  A high-performing, risk-intelligent, and innovative organization. 

Key Performance Indicator:  Reputation.