Performance Measures and Management

A thorough understanding of the position under evaluation

Effective performance management begins with valid performance measurement tools. The essential element of successful performance management is a structured evaluation based on a thorough understanding of the knowledge, skills, abilities and other characteristics (i.e., job analysis) of the position. TV&C specializes in creating job analyses which can be used for a variety of purposes (e.g., performance evaluation, selection procedures, position classification, etc.).

Content Validity and Fairness Perceptions of the Performance Management System

TV&C will work with organizations to develop an evaluation in accordance with legal requirements for job-relatedness and content validity. TV&C staff also possesses knowledge of methods supported by professional standards and applied research for the development performance evaluations. This takes into account employee fairness perceptions of the evaluation procedure, thus, potentially lowering the liability for grievances and lawsuits surrounding the evaluation procedure.

Implementation and training on the use of evaluations

A well-developed performance evaluation is of no use if it is improperly administered. Training is provided to evaluators on data collection techniques, employee performance observation and documentation, goal setting, and employee feedback discussions.

Listed below are some of the types of performance evaluations on which TV&C can offer consultation:

• Behaviorally Anchored Rating Scales: this type of evaluation links specific examples of behaviors to points along a rating scale. With the help of subject matter experts (i.e., job incumbents), TV&C can identify work behavior at various levels of competency for job-related knowledge, skills, and abilities.

• 360 Degree Feedback: This comprehensive evaluation offers multi-source feedback from the evaluated employees, subordinates, peers, supervisors, and possibly even customers or clients.

• Employee Self-Rating/Supervisor Feedback: This evaluation holds the employee accountable for keeping track of his/her progress. The employee self-rates and offers evidence in the form of work behaviors and/or completed projects to justify ratings. Employee and supervisor meet to discuss agreement on results, possible obstacles, areas for improvement and employee goals.

• Customized Supervisory Evaluation: Specific evaluations can be created which assess supervisory and/or managerial skills.

• Team Evaluation: Team project development and outcome can be assessed with a specialized evaluation which distinguishes each group member's role and contribution to the organization's goals and/or projects. This type of evaluation can also assess communication, coordination, planning, and other important aspects of group dynamics.

• Project Management Evaluation: For highly important and/or reoccurring projects, TV&C can develop a specialized evaluation which monitors the management, development, and end result. Feedback from this type of evaluation can tell an employer precise areas of the project management process which need improvement.

Organizational Goal Development and Communication

A key component of performance management is to have a solid understanding of the organization's objectives and to effectively communicate those objectives to employees. TV&C staff can provide assistance in identifying organization goals, operationally defining those objectives, and translating them into performance and/or training objectives for individuals. By clearly defining each employee's role in the organization and designing a system of checks and balances, organizational goals should be easier to attain.