Organizational Assessment and Change Implementation
How does it work?
Work place problems and issues are unfortunately a reality for most, if not all, organizations. The potential causes of the problems can often be elusive and difficult for the employer to detect. Through a careful organizational assessment, TV&C can help organizations identify work place issues. Typically, this process may involve a survey of employees, analysis of organizational records, and/or interviews with employees. TV&C will then work with the organization to develop, refine, and implement a solution. Our measurement expertise is important for proactive agencies that identify and track the important organizational performance outcomes and their predictive factors.
The following is an example outline of a possible organizational dilemma:
A. Organization Problem
- Administrative Services
- Low quality work: other departments are complaining about the poor work coming out of this unit.
- Low quality customer service: customers/clients who call have complained that they are treated badly and have not been able to successfully conduct business with the department.
B. Identification of cause:
- Interviews with managerial staff, discussion of problem, obtain more accurate view of issue at hand
- Interviews with/survey of Administrative Services staff, obtain more accurate view from staff's perspective
- Review of employee records: attendance, productivity statistics, work products, phone policy, customer service training program in place, organization charts, etc.
- Identification of at-issue employees, job shadowing, observation, etc.
C. Recommendations and implementation:
- Detailed outline of problem and causes
- Suggested changes:
- Management work product-tracking procedure: detailed procedure to follow the progress of employee work product development in order to catch problems and teach employee to fix them.
- Sample work products: work product sample binder for quick and easy employee reference to examples of high quality work products.
- Targeted training: customer service and quality of work training for at-issue employees.
- TV&C works with management to implement recommendation.
It is important to note that issues can vary greatly from organization to organization and the above example is for illustrative purposes. This hypothetical issue would likely entail a much more detailed analysis and report of recommendations.
Our Approach
Our tenets are to distill recommendations from the data, consider creative alternatives, facilitate a participative decision-making process, and focus action that generates high impact at lowest cost. Given the organization's specific problem or situation, our primary objective is to co-create an implementation plan that is concrete, rooted in the data, simple, and clear. Our approach is to identify your organizational issues and determine a solution that is results-oriented, measurable, and rewards successful job performance.
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