Training Classes Handouts

Overview of the Act & Developing a Bilingual Services Policy 

• Overview of the Act 
• Developing a Bilingual Services Policy 
• Bilingual Services Policy Template

Conducting a Meaningful & Accurate Language Survey

• Meaningful and Accurate Language Survey 
• Automated Systems User's Guide

Developing Written Procedures /Qualified Interpreter

• Developing Training/Written Procedures for Public Contact Staff 
• Qualified Interpreters, Outside Interpreter Resources and Bilingual Pay